We operate a simple no quibbles return policy.
Let us know in writing within 14 days of delivery. The item must not be used and security seals unbroken. The cost of returning the item is paid for by you and any posting of exchange goods will charged to you. For your peace of mind online order purchases are covered by the Consumer Protection (Distance Selling) Regulations 2000 and returns meeting the above criteria will be refunded usually within 7 days but no longer than 30 days. Faulty Items: We take great pride in supplying quality products that inspected before dispatch. If you receive a faulty or defective product from us again we may offer you discount on the faulty goods but this does not affect your rights to return the item for a refund. *Please note we do not offer an exchange service for faulty goods they are to simply returned with your proof of purchase to us for a refund including your cost of return shipping (method to be agreed with us in writing prior to return) so we can return the item to the manufacturer. A replacement item can be ordered in the usual way from our website. For your peace of mind your purchase is covered by Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002. Important: In all instances returns or faulty goods must be notified to us by email so we can log your return and issue return instructions to assist with an efficient refund process.
We recommend that you send your goods back by recorded delivery or a delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.If at all possible, please include with the goods a copy of your internet invoice, cancellation notice (where applicable) or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
Note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange. Goods returned to us in a damaged, worn or dirty condition, indicating that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Goods will not be accepted for return that have been made specially to a customer's requirements, design or measurements.